Look beyond interfaces
Consider the full citizen experience, from digital touchpoints to service delivery.
UX research reflection
Learning from
public service UX.
Conversations with two public-sector professionals about inclusive design, institutional constraints, and citizen experience.
Context
For a graduate user-research course, Mohammad spoke with professionals from the City of Fredericton and the Government of New Brunswick about how UX reaches beyond screens and into public services.
Approach
Understand constraints
Explore how budgets, approvals, and limited representation affect design decisions.
Bring accessibility forward
Treat inclusive access as an early design concern in public-sector work.
Takeaway
The interviews shaped a broader view of UX as a way to reduce barriers for communities, rather than only improve a screen or conversion path.
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